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:iconcamille996:
Camille996 Featured By Owner Feb 27, 2017  Hobbyist Traditional Artist
I think I've asked this before, but what website do you use to make your icons and digital art?
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:icontienala:
Tienala Featured By Owner Feb 28, 2017  Hobbyist
I don't use a website. I make my icons on Gimp, and digital art on Sketchbook Pro. :)
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:iconnorthrnlites:
northrnlites Featured By Owner Nov 10, 2016  Professional Digital Artist
could I have a refund on my commission ? >>
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:icontienala:
Tienala Featured By Owner Nov 10, 2016  Hobbyist
Sure, if you really want to. I haven't started it yet anyway. You want a refund because I'm taking too long or because you don't want the commission after all? Sorry if it is because I'm taking too long, I'm really busy atm because of school. ;-;
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:iconnorthrnlites:
northrnlites Featured By Owner Nov 10, 2016  Professional Digital Artist
no, it's just that.. >> the character isn't really used anymore ; ;
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:icontienala:
Tienala Featured By Owner Nov 10, 2016  Hobbyist
Okay. ^^ How do I give a refund? I don't think I'm allowed to just send you 250 :points:, since you sent me 250 via the commission widget, and that money is in my earnings now. I dunno how this works. ^^;
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:iconnorthrnlites:
northrnlites Featured By Owner Edited Nov 10, 2016  Professional Digital Artist
refund is, 
giving back, repayment, return, pay back.

Say, if I don't want this tablet I'm holding at the moment, of which cost me $400. If It's possible for me to get a refund, they'd have to pay me back with all of the cash. It's entirely fair, but what isn't fair? Is not getting the entire payment back. I can't accept half the price you give me. I don't want to sound rude at all, but say, you'd only give me 100 or 200 :points: back, that isn't fair. What did you possibly need to take half of my money for? It's kind of like stealing, you yet have not done anything to take half of my money for. You're just taking, and claiming. I'm not the best at explaining so, in conclusion, pay me back with all of my points.
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:icontienala:
Tienala Featured By Owner Edited Nov 10, 2016  Hobbyist
Oh no no no, that's not what I meant, I'm sorry, I didn't explain my thoughts properly. ^^; I know what a refund is. XD I'm definitely going to give you all your points back, it's just a rather difficult situation, I'll explain:

Do you understand how the commission widget works? Because look:
The commission widget is designed so that artists can sell commissions. Only when customers pay through the commission widget, the payment goes to the artist's "earnings", and the artist can convert the points received into real money by using PayPal. However, the commission widget may not be used for donations or stuff like that, that's against the rules, since you didn't really earn that. What some people have also done is this: They had some points on their account, and you can't simply convert your points into real money. So some people might send their points to someone else and ask them so send the points through the commission widget, so that the points can be converted into real money. This is also against the rules, since you have to earn the points with commissions that you convert into real money. People have gotten into trouble doing this, and they were not allowed to use the commission widget anymore. Now, in my case, you also sent the points through the commission widget. I accepted, and now they are in my earnings and I can convert them to real money. If I wanted to receive my earnings as points, I'd only get 200 points, because the commission widget deducts a certain DeviantArt fee, so obviously it's better to convert them into real money. Well, thing is, if I sent you 250 points that I simply have on my account and not in my earnings, the payment from the commission that you ordered will still be in my earnings, and I didn't do a commission for them, so I didn't properly earn them. This is against the rules, and I don't want to get into trouble for this.

I contacted the DeviantArt help desk and asked how I can remove the 250 points from my earnings and transfer them back to you. Don't worry, you'll 100% get all your points back. I just wanna wait till they reply.


Sorry, I'm bad at explaining, I hope this makes a little bit of sense. :XD:
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:iconnorthrnlites:
northrnlites Featured By Owner Nov 11, 2016  Professional Digital Artist
Ohh, I didn't understand that ;^; 

well, okay. I just wanna know if I can have a refund ;-;
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:icontienala:
Tienala Featured By Owner Nov 12, 2016  Hobbyist
Of course you can have a refund. ^^ The help desk is not answering, so I'll just send you 250 :points: like that. ^^
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